Refund & Replacement Policy

Overview

At Zenyr Clothing, we strive to deliver premium-quality products that you’ll love.

Please read our Refund & Replacement Policy carefully before placing an order.

We do not accept returns or exchanges for the following reasons:

  • Incorrect size selected by the customer

  • Change of mind

  • Personal preference

  • Color or design expectations that differ slightly due to screen/display settings

Please ensure you review the size chart carefully before placing your order.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged during delivery

  • Defective

  • Incorrect (wrong product, design, color, or size sent)

please contact us within 48 hours of receiving your order.

To process your request, email us at {email address} with:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging (if applicable)

  • A brief description of the issue

After verification, we will arrange a replacement at no additional cost.

Requests submitted after 48 hours of delivery may not be eligible for replacement.

Non-Returnable & Non-Exchangeable Items

The following are not eligible for return, refund, or exchange:

  • Products ordered in the wrong size

  • Change of mind after purchase

  • Items that have been worn, washed, altered, or damaged by the customer

  • Products without original tags or packaging

  • Sale, clearance, or promotional items (unless they arrive damaged or incorrect)

Refunds

Since we do not accept returns, refunds are generally not provided.

Refunds will only be considered if:

  • A replacement cannot be provided for a verified damaged, defective, or incorrect item.

  • Your order is cancelled by Zenyr Clothing before shipment.

If approved, the refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Order Cancellation

Orders can only be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled.

Need Help?

If you have any questions regarding your order or this policy, please contact us at:

Email: returns@zenyrclothing.com
Instagram: zenyr.clothing

We’re always happy to help and will do our best to resolve any genuine issues as quickly as possible.